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Support & FAQs

Please take a look through these FAQs before sending an email to support. Roughly 90% of problems can be rectified without help from technical support. However if your answer can't be found here send an email to

Frequently Asked FAQs
Getting Started Guide
Understanding your Statistics
Mail FAQ
DNS instructions
Merchant Services FAQ
SendStudio User Guide

Web Building
Merchant FAQ
Password Protecting your website
PHP / CGI settings & instructions
Install a counter in your page
How to create a web page
Inserting HTML snippets
.htaccess Instructions
Ways to promote your website
Listing your site in Google
osCommerce Install
Common Internet Terms

Mail Instructions
Spam / Antivirus Mail FAQ
WebMail FAQ
How to setup Netscape 4.7
How to setup Outlook
How to setup Outlook 2003
How to setup Outlook Express
How to use Formmail on your site

DNS Instructions
DNS instructions
DNS status explanations
Sub Domain/Hostname FAQ

FTP Instructions
FTP settings for Sea-Ex
How to setup Leech FTP
How to setup BulletProof FTP
How to setup CuteFTP
How to setup WS FTP
How to setup WS FTP PRO
How to setup Dreamweaver
How to setup Dreamweaver MX
How to setup MS FrontPage


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